Contact us

Where we are

Our address is:

29 Castlegate
York
YO1 9RN

Finding us

We're opposite the side of Fenwicks, next to Fairfax House. Click on the links below to see videos of how to find us!

Finding us from Parliament Street, the fountain and Coppergate

Finding us from the Jobcentreplus, Stonebow and Pavement

Finding us from Clifford Street and York Dungeon

Click above to start the video | Click here to close

Click above to start the video | Click here to close

Click above to start the video | Click here to close

Telephone

You can also ring us on 01904 555400.

We will have staff in the building offering appointments and answering telephone enquiries from 9am to 5pm, Monday to Friday.

Access

If you have a buggy or use a wheel chair, then access is by the ramp at the side of the building accessed via Castlegate. All services can be accessed on the ground floor, if necessary. There is a downstairs loo with disabled access as well as baby changing facilities.

Email

Unfortunately, we are no longer able to offer an email service. But remember, you can still drop in between 1pm and 5pm Monday to Thursday, 1pm-4:30pm Friday, or telephone between 9am and 5pm, Monday to Friday