Information about you

Here at Castlegate we aim to provide the best possible service to you. In order to do this we store information about our work with you either electronically or in a paper file. Your support worker will explain this to you.

We may also share information about you with other professionals we work with to:

  • get you the help and advice you might need
  • protect you and others
  • make sure we do our job properly.

The information will tell the other professionals that we are working with you so that we can coordinate the work we do for you. Any further information they request about you will only be given if you agree or if it is required by law.

Other professionals

So that we can do our job, Castlegate may share your information with other professionals. Examples of other professionals include:

  • Schools and colleges
  • Training providers
  • Children's Services
  • Youth Offending Team
  • Police
  • NHS
  • Jobcentre Plus
  • Employers

Information about you is stored securely in a confidential way and only authorised professionals from agencies involved with you will use this information.

Information and the law

Sometimes we are required by law to share information about you without asking your permission to do so. Examples might be to protect you or others from harm or to prevent any future crimes.

Sometimes you can ask us not to store or share your information. If you want to know more about this, speak to your key worker or contact Castlegate.

For more information, see this page on the City of York Council website.

If you don’t understand any of this information or want to ask questions, please speak to your key worker or contact us.